Japanese Whisky & Spirits

Service Guarantee

We are committed to serving the customers the best way we can, and one of the ways we do this is by providing excellent customer service.

Being our customer isn’t just about ordering and receiving deliveries. It’s about us caring what your whole experience is with us – from the moment you start shopping for products on our website to after your order has been delivered , we put a lot of effort into making sure that our service is nothing short of excellence.

Hermiu.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1 – 3 business days within Peninsular (West) Malaysia.

 

Minimum Order Quantity

There’s no minimum order quantity.

 

In Stock

In Stock items can be dispatched on the same day you ordered before 5 p.m working day (Monday – Friday).

 

In Stock (also available on backorder)

Backorder product/s will be delivered longer than the usual based on the stock transfers duration. We will call or email you to update the time duration.

 

Delivery Time

Your order will be delivered to your doorstep in 1-5 working days within the Peninsular Malaysia.

Please make sure there is someone available on the delivery address provided to accept the parcel during this time.

 

Missing Products

Getting your order right is extremely important to us. Please check your order upon delivery – we have procedures in place to ensure that every item shows up when and where you want it, but if we missed an item, please email us within 24 hours to begin the inquiry process at info@hermiu.com.

 

Delivery Area

This service is only available for Peninsular Malaysia.

Sabah & Sarawak (East) Malaysia currently is not available.

 

Postal services:

  • We only provide standard delivery services.
  • Your order will be delivered to your doorstep in 1-5 working days within the Peninsular Malaysia.
  • Delivery to Sabah & Sarawak (East) Malaysia currently is not available and we are working on it.
  • If you do not receive your order within 10 working days, please submit through the Late Delivery Form that you can find below on this page or contact us immediately at:

Telephone : +604 228 6899

Whatapps : +6017 228 6899

Email: info@hermiu.com

 

Delivery Fee

Delivery will be charged according to the order quantity.

Free delivery for per orders above > RM 350 within Peninsula Malaysia.

RM 9 delivery charges for per orders under < RM 350 within Peninsula Malaysia.

Any breakages or shortages must be reported to Hermiu within 72 hours of the delivery. This can be done by email or phone. You must have your receipt number.

 

Proper Packing 

  • Hermiu packages your order with the utmost care and attention to ensure that you receive your items at the highest quality possible.
  • Hermiu uses a third party carrier for its delivery services. Therefore, the postal company’s terms and conditions apply when you shop with us.

 

Hermiu Reserves The Rights To Request Customer To Return The Product/s

  • Please contact Hermiu immediately if the customer received any product or packing error.
  • If Hermiu noticed any product or packing error have been delivered, Hermiu will request a return of the product/s from the customer.
  • Hermiu is held responsible for the cost of returning the items back to our facilities if the mistake was done by Hermiu.
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • If the customer willing to accept the product/s, Hermiu will more than happy to reissue a new invoice to the customer.
  • If the customer willing to accept the product/s :
    1.  If the total price of the new invoice is LOWER than the previous invoice, a refund of the price difference will be made for the customer
    2.  If the total price of the new invoice is GREATER than the previous invoice, the price differences will be paid by the customer.
  • If the customer resists returning the product/s, Hermiu has the rights to reissue a new invoice to the customer.

 

Product/s and Packing Error

  • Please note that damaged goods and delivery errors must be reported within 72 hours of delivery.
  • If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.
  • If you receive faulty product/s, we will replace it for you or credit your account.

 

Notes of Hermiu To Collect The Return Product/s From The Customer

  • Hermiu will arrange a third-party carrier service to collect the return product/s from the customer.
  • The pickup point will only base on the invoice’s address.
  • The pickup time is according to the third-party carrier service working hour (usually 9.00 A.M to 4.00 P.M+ )
  • Hermiu will arrange the pickup only ONCE.
  • The customer will be noticed in advance for the pickup confirmation.
  • The customer is responsible for the pickup, please make sure someone is available for the pickup.
  • If the customer missed the pickup, the customer has to return the product/s to Hermiu.
  • Hermiu is held responsible for the cost of returning the items back to our facilities.

 

Notes For The Customer To Return The Product/s (Mistake of Hermiu)

  • Hermiu is held responsible for the cost of returning the items back to our facilities.
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
  • Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
  • Please attach the shipping receipt or document to the product/s upon the return to Hermiu or email to us.
  • The customer is responsible for the condition of the product deliver back to our facilities.
  • If any breakage or damage happened during the transit, the customer will bear the complete costs of the items.




TEL : +604 228 6899 or WhatsApp : +6017 228 6899

or email us at : info@hermiu.com

We will happy to assist you.